TERMS AND CONDITIONS
ROBINSON HOLDINGS, INC. D/B/A ROBINSON GROUP CONSULTING, INC. CADENZA.AI PLATFORM
TERMS AND CONDITIONS FOR AI FEATURE USAGE & SUBSCRIPTION SERVICES
Effective Date: April 10, 2026
Last Modified: August 24, 2026
Introduction and Acceptance
These Terms and Conditions (the “Terms”) govern access to, and use of the AI-based software platform and related subscription services made available by Robinson Holdings, Inc., an Illinois corporation d/b/a Robinson Group Consulting, Inc. (the “Company,” “we,” “us,” or “our”).
Cadenza.AI is an AI-powered virtual Chief Information Officer (“vCIO”) Software-as-a-Service (“SaaS”) platform that delivers technology advisory services, Gap Analysis, and strategic IT recommendations based on user-provided organizational data.
By clicking “I Agree,” executing an order form that incorporates these Terms, creating an account, purchasing a subscription, or accessing or using the Services, the Customer (“Customer,” “you,” or “your”) accepts and agrees to be legally bound by these Terms in their entirety. If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to this Agreement, and all references to “you” or “your” shall refer to that entity. If you do not agree to these Terms, you must immediately cease all use of the Services and may not register for or access the platform.
These Terms are intended for commercial use and shall be interpreted to protect the Company’s rights, intellectual property, systems, security, and economic interests to the fullest extent permitted by applicable law.
Document Control
| Item | Details |
|---|---|
| Document | Terms and Conditions – AI-Based Platform |
| Jurisdiction | United States of America; Illinois governing law |
| Provider | Robinson Holdings, Inc., an Illinois corporation d/b/a Robinson Group Consulting, Inc. |
| Service/Platform Provider | Robinson Holdings, Inc., an Illinois corporation d/b/a Robinson Group Consulting, Inc. |
| Version | 1.0 |
| Public Website | www.one-rgc.com |
| Legal Notice Address |
Robinson Holdings, Inc. d/b/a Robinson Group Consulting, Inc. C/o Registered Agent Inc. 2501 Chatham Rd, Ste R Springfield, IL 62702 |
Important: Capitalized terms have the meanings assigned in these Terms. Order Forms, statements of work, service descriptions, and any incorporated schedule, exhibits or policies may supplement these Terms. In the event of a conflict, an Order Form controls only for the specific commercial terms expressly stated in it; these Terms control all other matters unless the Order Form expressly identifies and overrides a specific provision.
1. Definitions and Interpretation
1.1 “Account” means the credentials and organizational profile used to access the Services.
1.2 “Authorized User” means an individual whom Customer permits to use the Services under Customer’s subscription, subject to applicable seat, quota, or usage limits.
1.3 “Customer Data” means documents, files, text, survey or interview responses, prompts, metadata, and other content submitted to or generated for Customer through the Services, excluding Company Data and Usage Data.
1.4 “Company” means Robinson Holdings, Inc., an Illinois corporation, d/b/a Robinson Group Consulting, Inc.
1.5 “Company Data” means the Services, software, models, model configurations, system data, documentation, security information, telemetry, and other information owned or controlled by the Company other than Customer Data.
1.6 “Output” means results, summaries, analyses, classifications, extracted content, recommendations, reports, or other material generated by the Services in response to Customer-provided inputs.
1.7 “Services” means the Company’s hosted AI-based platform, including document ingestion, extraction, retrieval, embeddings, RAG, reporting, administration, and related functionality made available under an Order Form.
1.8 “Third-Party Services” means services supplied by third parties and integrated with or used to operate the Services, including cloud hosting, vector storage, payment processing, email, and AI model APIs.
1.9 “Order Form” means a purchase order, subscription order, proposal, or other commercial document accepted by the Company that identifies the applicable plan, pricing, term, or usage limitations.
1.10 Headings are for convenience only. “Including” means “including without limitation.” References to writing include electronic records and signatures to the extent permitted by law.
2. Scope of Services
2.1 The Company provides a hosted software platform that processes Customer Data to provide AI-assisted document ingestion, extraction, search, retrieval, analysis, and report-generation functionality.
2.2 The Services may use optical, visual, language, embedding, retrieval, ranking, summarization, and other machine-learning or algorithmic techniques. Functionality, models, connectors, limits, and infrastructure may change from time to time.
2.3 The Company may impose reasonable rate limits, file-size limits, model limits, storage limits, fair-use restrictions, or other technical limitations to protect the Services and maintain availability.
2.4 The Company does not guarantee uninterrupted or error-free operation. Scheduled maintenance, emergency maintenance, provider outages, force majeure events, and security measures may temporarily affect availability.
2.5 AI-generated outputs are produced probabilistically and may not always be accurate, complete, current, or applicable to your specific organizational circumstances. All outputs generated by the Cadenza.AI platform, including Gap Analyzer results, strategic recommendations, and advisory content, are intended to supplement—and not replace—the professional judgment of qualified IT executives and advisors. Such outputs shall not be construed as legal, accounting, tax, medical, employment, investment, insurance, compliance, or other regulated professional advice merely by making AI functionality available. Customer remains solely responsible for decisions made using the Services.
3. Eligibility, Authority and Account Security
3.1 Customer must be at least eighteen (18) years old, and must access the Services through a business entity and have authority to bind that entity.
3.2 Customer is responsible for all Account credentials, Authorized Users, devices, network connections, and activity occurring under Customer’s Account.
3.3 Customer shall promptly notify the Company of suspected credential compromise, unauthorized access, or security incidents affecting the Account.
3.4 Customer shall not share credentials except through supported organizational access controls and shall not permit more Authorized Users to access the Services than the purchased subscription permits.
3.5 Customer shall access the Services for lawful business or organizational purposes consistent with the Terms and under the laws of the United States, Canada, or relevant jurisdiction.
4. Subscription, Orders and Fees
4.1 Subscription fees, usage charges, taxes, payment terms, renewal terms, quotas, and other commercial terms are stated in the applicable Order Form or pricing page.
4.2 Except where expressly stated otherwise in an Order Form, fees are non-refundable and subscription commitments are non-cancellable during the applicable subscription term.
4.3 Customer authorizes the Company and its payment processors to charge the payment method designated by Customer for recurring fees, applicable usage charges, taxes, and other amounts properly due under these Terms.
4.4 Customer is responsible for applicable sales, use, value-added, excise, or similar transaction taxes, excluding taxes imposed on the Company’s net income.
4.5 Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. The Company may suspend access for non-payment after reasonable notice.
4.6 Subscriptions do not automatically renew for successive periods equal to the prior subscription term. Company will provide at least thirty (30) days’ notice to Customer before the termination of the prior subscription term to confirm renewal options.
5. Customer Data and Data License
5.1 Customer retains its ownership rights in Customer Data, subject to the limited rights granted to the Company in these Terms.
5.2 Customer grants the Company a non-exclusive, worldwide, royalty-free license to host, reproduce, process, transmit, transform, index, cache, analyze, and otherwise use Customer Data solely as reasonably necessary to provide, secure, maintain, support, improve, troubleshoot, and administer the Services; to comply with law; to prevent fraud, abuse, and security threats; and to enforce these Terms.
5.3 The license in Section 5.2 includes the right to create extracted text, previews, chunks, embeddings, hashes, metadata, indexes, caches, and other technical derivatives required to operate the Services.
5.4 Customer represents and warrants that it has all rights, notices, consents, permissions, and lawful bases necessary to provide Customer Data to the Company and permit the Company and its service providers to process it as contemplated by these Terms.
5.5 Customer shall not submit information to the Services when Customer is prohibited from doing so by contract, law, court order, confidentiality obligation, applicable sector-specific requirement, or in accordance with Schedule A.
5.6 The Company does not obtain ownership of Customer Data merely because it is processed through the Services. The Company may, however, retain and use Company Data, Usage Data, aggregated or de-identified data, system telemetry, and other information that does not identify Customer or a natural person, subject to applicable law and as needed to provide the Services.
6. AI Processing and Retrieval-Augmented Generation
6.1 The Services use artificial intelligence as an inference and retrieval mechanism. Customer Data is not used by the Company to train or fine-tune a Company-owned model, and the Company does not run customer-specific model-weight training, fine-tuning jobs, LoRA training, or custom training loops as part of the Services.
6.2 Model providers operate under their own terms, policies, security controls, and retention practices. The Company does not represent that every provider offers zero data retention. The Customer acknowledges that provider-side processing is an essential part of certain AI features.
6.3 The Company may change AI models, model versions, prompts, system instructions, orchestration logic, retrieval methods, or supporting infrastructure when reasonably necessary to operate or improve the Services.
6.4 AI systems can produce inaccurate, incomplete, stale, biased, or nonsensical Output. The Customer assumes full and sole responsibility for evaluating the suitability and accuracy of Outputs for Customer’s intended purposes and for all decisions made in reliance thereon.
7. Storage, Retention and Deletion
7.1 Company will retain Customer Business Data for the duration of Customer’s subscription and for a reasonable period thereafter as necessary for backup, disaster recovery, legal compliance, dispute resolution, security, fraud prevention, or enforcement of contractual rights. Unless otherwise specified in the Terms and Conditions, and upon request from Customer, Customer Business Data will be deleted from active production systems following termination of the applicable subscription, subject to Company’s standard backup and deletion procedures.
8. Tenant Isolation and Access Controls
8.1 The Services use company-based logical isolation to isolate Customer Data from other customers using the Services.
9. Third-Party Services and Service Providers
9.1 The Services rely on third-party infrastructure and service providers, the Company may replace a Third-Party Service with a substantially equivalent provider when reasonably necessary for security, pricing, functionality, availability, compliance, or business continuity.
9.2 Customer agrees that third-party services are governed by the third party’s own terms and policies. Except where the Company expressly undertakes a contractual obligation regarding a third-party service, the Company is not responsible for third-party downtime, acts, omissions, data retention, model behavior, or security incidents.
10. Security, Privacy and Operational Controls
10.1 The Company will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, acquisition, destruction, use, modification, or disclosure in accordance with the Privacy Policy incorporated by reference to these Terms and available on the Cadenza.AI website: www.one-rgc.com .
11. Customer Responsibilities and Acceptable Use
11.1 Customer is responsible for the legality, accuracy, quality, completeness, and rights associated with Customer Data and for obtaining all required permissions from affected individuals and organizations.
11.2 Customer shall not use the Services to upload malicious code, unlawful material, content that infringes third-party rights, credentials or secrets intended for unauthorized access, or content whose processing would violate law or contractual restrictions.
11.3 Customer shall not reverse engineer, decompile, disassemble, scrape, copy, frame, mirror, benchmark for public release, or otherwise attempt to derive source code, model weights, proprietary prompts, system architecture, security controls, or non-public functionality of the Services, except to the extent such restriction is prohibited by applicable law.
11.4 Customer shall not circumvent usage limits, access controls, tenant boundaries, payment controls, security measures, or feature restrictions.
11.5 Customer shall not use the Services to make decisions about employment, housing, credit, insurance, healthcare, education admissions, law enforcement, immigration, or other high-impact matters where the Output may be subject to heightened legal requirements, unless the Company expressly authorizes the use in writing and Customer remains responsible for legal compliance.
11.6 Customer shall not use the Services for emergency response, safety-critical control systems, weapon targeting, autonomous physical harm, or other uses where failure or error could reasonably cause death, serious bodily injury, or material physical damage.
11.7 Customer shall not knowingly attempt to cause the Services to disclose another customer’s data or to defeat isolation controls.
12. Intellectual Property Rights
12.1 The Company and its licensors own all right, title, and interest in and to the Services, software, interfaces, documentation, workflows, system prompts, model configurations, templates, architecture, trade secrets, trademarks, and other Company Data.
12.2 Except for the limited subscription rights expressly granted, no license or ownership interest is transferred to Customer.
12.3 Subject to Customer’s compliance with these Terms, the Company grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Services for Customer’s internal business purposes.
12.4 To the extent permitted by law, the Company may use feedback, suggestions, enhancement requests, and recommendations provided by Customer without restriction or payment obligation, provided the Company does not disclose Customer Confidential Information except as permitted by these Terms and the following Section.
13. Confidentiality
13.1 Each party receiving Confidential Information shall use reasonable care to protect it and shall use it only to perform or receive the Services or exercise rights under these Terms.
13.2 Confidential Information does not include information that is or becomes public through no breach, was lawfully known without restriction, is independently developed without use of the other party’s Confidential Information, or is lawfully received from a third party without confidentiality duties.
13.3 A party may disclose Confidential Information when required by law, regulation, subpoena, court order, or governmental request, provided the party gives notice when legally permitted.
13.4 The Company may disclose Customer Confidential Information to employees, professional advisers, contractors, and Third-Party Service providers who have a legitimate need to know and are subject to confidentiality or professional obligations.
14. AI Output Disclaimer and Reliance Restrictions
14.1 Output is probabilistic and may contain factual or analytical errors. The Company does not warrant that Output is accurate, complete, current, unique, suitable for any particular purpose, or free from third-party rights issues.
14.2 Customer is solely responsible for reviewing, validating, and determining whether to rely on Output before using it in a business process, report, communication, decision, filing, or other activity.
14.3 The Services are decision-support technology and are not a substitute for professional judgment, independent investigation, or legally required review.
14.4 The Company is not responsible for losses arising from Customer’s failure to validate Output, misuse of Output, use of stale or incomplete source material, or decisions made solely on the basis of AI-generated material.
15. Compliance and Regulated Data
15.1 Each party shall comply with laws applicable to its own activities under these Terms.
15.2 Customer is responsible for determining whether Customer Data is regulated by HIPAA, GLBA, FERPA, COPPA, BIPA, state consumer privacy laws, sectoral regulations, export controls, or other requirements, and for ensuring that its use of the Services is lawful.
15.3 Unless the Company has expressly agreed in writing to a BAA, DPA, data-use restriction, or sector-specific schedule, Customer shall not assume that the Services satisfy the requirements of any regulated industry solely because technical safeguards exist.
15.4 Customer shall not use the Services to process biometric identifiers or biometric information where such processing requires a written release, consent, contractual restriction, or specific compliance program unless Customer has satisfied those requirements and the Company has expressly agreed to support the use.
15.5 The Company may implement reasonable restrictions or suspend processing when it reasonably believes that a use would create legal, security, fraud, safety, or compliance risk.
16. Suspension and Service Restrictions
16.1 The Company may immediately suspend or restrict access, without liability, if reasonably necessary to prevent security harm, fraud, unlawful use, abuse, non-payment, service degradation, third-party provider risk, or violation of these Terms.
16.2 Where commercially reasonable, the Company will provide notice before suspension for non-payment or non-material violations and an opportunity to cure.
16.3 Suspension does not relieve Customer of payment obligations accrued before suspension or the term of Customer’s subscription.
17. Term and Termination
17.1 These Terms begin when accepted and continue while Customer maintains an Account or subscription, unless earlier terminated.
17.2 The Company may terminate these Terms upon material breach that remains uncured after thirty (30) days’ written notice, or immediately for unlawful use, fraud, security abuse, or conduct presenting material risk to the Company or third parties.
17.3 Customer may terminate a subscription only as permitted by the applicable Order Form. Termination of an Account does not itself erase retained records.
17.4 The Company may discontinue the Services upon reasonable notice when the Company determines in good faith that continued operation is commercially or technically impracticable, subject to any express refund obligation in an applicable Order Form.
18. Effect of Termination
18.1 Upon termination, Customer’s right to access the Services ends, except for any limited transition rights expressly provided by the Company.
18.2 The Company may retain Customer Data and related records for reasonable periods required for security, legal compliance, accounting, dispute resolution, backups, fraud prevention, business continuity, and enforcement of these Terms, even after access ends.
18.3 Unless otherwise agreed in writing, the Company has no obligation to provide an export after the applicable subscription or transition period ends.
18.4 Any accrued payment obligations, disclaimers, indemnities, limitations of liability, confidentiality obligations, dispute provisions, intellectual property provisions, and other terms intended by their nature to survive shall survive termination.
19. Warranties and Disclaimers
19.1 The Company warrants only that it will provide the Services in a manner materially consistent with the applicable Service description during the subscription term.
19.2 EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND ACCURACY, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
19.3 THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE AGAINST ALL THREATS, OR FREE OF HARMFUL COMPONENTS; THAT OUTPUT WILL BE ACCURATE OR COMPLETE; OR THAT THE SERVICES WILL MEET ALL OF CUSTOMER’S REQUIREMENTS.
19.4 The Company is not responsible for defects, delays, failures, or data loss caused by Customer systems, third-party services, internet connectivity, unsupported configurations, incompatible computer equipment, misuse, unauthorized changes, or events outside the Company’s reasonable control.
20. Indemnification
20.1 Customer shall defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, and agents from any and all claims, damages, losses, liabilities, penalties, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to any of the following: (a) Customer Data; (b) Customer’s or an Authorized User’s breach of these Terms; (c) Customer’s unlawful or unauthorized use of the Services; (d) infringement, misuse, or misappropriation caused by Customer Data or Customer instructions; or (e) claims by Authorized Users or other persons whose information Customer submitted without appropriate authorization.
20.2 The Company shall promptly notify Customer of a covered claim and may control the defense with counsel reasonably acceptable to Customer. Customer shall not settle a claim in a manner imposing an admission of wrongdoing or non-monetary obligation on the Company without the Company’s consent.
20.3 The Company reserves the right to participate in the defense of any indemnified matter at its own expense. The Company reserves the right to assume exclusive control of the defense and settlement of any claim or dispute for which you are obligated to indemnify the Company, at the expense of the Customer. You agree to cooperate fully with the Company in the defense of any such claim or dispute.
21. Limitation of Liability
21.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO THE COMPANY FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO LIABILITY.
21.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, ENHANCED, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR LOSS OF ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
21.3 The limitations in this Section apply regardless of the theory of liability, including contract, tort, negligence, strict liability, statute, or otherwise, except to the extent prohibited by applicable law.
21.4 The parties acknowledge that the fees reflect this allocation of risk and that the limitations are an essential basis of the bargain.
22. Insurance and Customer Risk Allocation
22.1 Customer is responsible for maintaining insurance appropriate to Customer’s business, regulatory obligations, use of the Services, and risks arising from Customer Data and decisions made using Output.
22.2 Nothing in these Terms requires the Company to maintain insurance limits beyond those separately agreed in writing.
23. Governing Law, Venue, Dispute Resolution
23.1 These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles, except to the extent federal law controls or applicable law prohibits such choice. Customers accessing the Services from Canada acknowledge that this Agreement is governed by Illinois law, and consent to jurisdiction provided in Section 23.2 for dispute resolution purposes.
23.2 The parties consent to exclusive jurisdiction and venue in the state or federal courts located in Cook County, Illinois, subject to any non-waivable statutory venue rules.
23.3 To the fullest extent permitted by applicable law, EACH PARTY HEREBY IRREVOCABLY WAIVES ITS RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT.
23.4 To the fullest extent permitted by applicable law, CUSTOMER AND COMPANY EACH WAIVE ANY RIGHT TO PARTICIPATE AS A CLASS REPRESENTATIVE OR MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
24. Changes to the Services and Terms
24.1 The Company may update, modify, enhance, suspend, or discontinue features of the Services from time to time.
24.2 The Company may amend these Terms by posting an updated version or providing notice through the Services, email, an account dashboard, or an Order Form. Unless a different effective date is required by law or expressly stated, updated Terms become effective when posted or stated in the notice.
24.3 Continued use of the Services after an updated effective date constitutes acceptance, except where applicable law requires a separate affirmative acceptance.
24.4 Material amendments will not retroactively change accrued payment obligations or materially expand the Company’s rights to Customer Data beyond the purposes stated in the then-applicable Terms without an appropriate contractual basis.
25. Notices and Electronic Communications
25.1 Customer consents to electronic communications relating to the Services, including invoices, account notices, security notifications, subscription notices, and amendments.
25.2 Notices to Customer may be sent to the email address associated with the Account or another address designated in writing.
25.3 Legal notices to the Company shall be sent to Attn: Robinson Holdings, Inc., c/o Registered Agent Inc., 2501 Chatham Rd, Ste R, Springfield, IL 62702. Notices are effective upon confirmed delivery, personal delivery, nationally recognized overnight courier delivery, or as provided under applicable law.
25.4 Electronic acceptance and electronic signatures may be used to form and evidence the agreement between the parties to the fullest extent permitted by applicable law.
26. Force Majeure
26.1 The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including internet or telecommunications failure, cloud provider outages, model-provider outages, cyberattacks, denial-of-service attacks, natural disasters, fire, flood, epidemics, pandemics, war, terrorism, civil unrest, labor disputes, governmental action, sanctions, utility failures, or failures of suppliers or other third parties.
26.2 Payment obligations are not excused by force majeure except to the extent required by law.
27. Assignment
27.1 Customer may not assign or transfer these Terms or an Order Form without the Company’s prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets where the successor assumes the obligations of Customer.
27.2 The Company may assign these Terms without Customer’s consent to an affiliate or in connection with a merger, acquisition, reorganization, financing, or sale of all or substantially all of the Company’s relevant assets.
28. Independent Contractors
28.1 The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, fiduciary relationship, employment relationship, franchise, or agency relationship between the parties.
29. No Third-Party Beneficiaries
29.1 Except for the Company’s indemnified persons expressly identified in Section 20, these Terms create no rights for any third-party beneficiary.
30. Severability; Waiver; Entire Agreement
30.1 If a provision is unenforceable, it shall be modified only to the minimum extent necessary to make it enforceable, and the remaining provisions remain effective.
30.2 A failure to enforce a provision is not a waiver of future enforcement.
30.3 These Terms, together with applicable Order Forms and expressly incorporated schedules, constitute the entire agreement regarding the Services and supersede prior discussions on the same subject.
31. Survival
31.1 Sections concerning fees, Customer Data rights and restrictions, intellectual property, confidentiality, disclaimers, indemnification, limitations of liability, dispute resolution, governing law, and all provisions that by their nature should survive, shall survive expiration or termination.
32. Export Controls and Sanctions
32.1 Customer shall comply with all applicable U.S. and foreign export-control, sanctions, anti-boycott, and trade laws. Customer shall not use the Services in a manner that would cause the Company or a service provider to violate such laws.
33. Publicity and Use of Customer Name
33.1 The Company may not identify Customer as a customer of the Company and use Customer’s name and logo in customer lists and ordinary business presentations unless Customer provides written consent to Company. The Company will not publish Customer Data or confidential business information as a case study unless Customer provides written consent separate from any consent described in this Section 33.1.
34. Reserved.
35. Feedback
35.1 Customer may voluntarily provide recommendations, ideas, suggestions, or other feedback. Customer grants the Company a perpetual, irrevocable, worldwide, royalty-free right to use and exploit such feedback without restriction, provided the Company does not identify Customer or disclose Customer Confidential Information in doing so.
36. Miscellaneous
36.1 Any purchase order or Customer procurement form that contains terms inconsistent with these Terms is rejected and has no effect unless expressly accepted in a writing signed by an authorized Company representative.
36.2 These Terms may be executed electronically and in counterparts.
36.3 The English-language version of these Terms controls in the event of translation or interpretation differences.
36.4 Nothing in these Terms prevents either party from exercising non-waivable rights or remedies under applicable law.
37. Human Review by Company
37.1 In the event that Customer requests human review of Output by Company, Customer understands that the quality of Output is strictly contingent upon Customer’s accurate submission of required Customer Data inputs. Company shall not be liable for any delays, inaccuracies, or incomplete findings in the review resulting from Customer’s failure to provide complete or accurate data when using Data Services.
Schedule A – Prohibited and High-Risk Uses
Without the Company’s prior written approval, Customer shall not use the Services for:
- Autonomous decisions involving employment, hiring, firing, compensation, promotion, housing eligibility, credit eligibility, insurance eligibility, healthcare treatment, education admissions, criminal justice, immigration status, or other materially high-impact determinations.
- Processing regulated health information under HIPAA or creating a HIPAA-covered workflow where the Company has not entered into a written Business Associate Agreement.
- Processing biometric identifiers or biometric information where applicable consent, written release, notice, retention, disclosure, or other legal requirements have not been satisfied.
- Activities intended to harm, surveil, exploit, impersonate, defraud, or unlawfully discriminate against individuals or organizations.
- Generation or operational support for weapons, autonomous physical harm, malicious cyber activity, or other materially dangerous activities.
- Uses requiring guaranteed accuracy, real-time safety, or professional certification that the Services do not expressly provide.
- Any use that violates applicable law, regulation, court order, export control, sanctions restriction, or third-party rights.
Acceptance
BY CHECKING THE ACCEPTANCE BOX, CLICKING “I AGREE,” SIGNING AN ORDER FORM, OR USING THE SERVICES, CUSTOMER ACKNOWLEDGES THAT CUSTOMER HAS READ, UNDERSTANDS, AND AGREES TO THESE TERMS AND CONDITIONS, INCLUDING CLASS ACTION AND JURY WAIVER PROVISIONS, THE LIABILITY LIMITATIONS, THE AI OUTPUT DISCLAIMERS, AND THE DATA PROCESSING AND RETENTION TERMS.
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Robinson Holdings, Inc. d/b/a Robinson Group Consulting, Inc., an Illinois corporation | Customer |
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